Shipping policy

Shipping Policy

🚚 Shipping Updates

• Free shipping worldwide for orders over $99.

For U.S. Customers:

• We aim to check and pack orders within 5 business days.
• You will be notified via email if the item is out of stock.
• Orders from the U.S. usually arrive within 7-15 business days of shipment, depending on your destination.

For International Customers:

• We aim to check and pack orders within 5 business days.
• You will be notified via email if the item is out of stock.
• All international orders usually arrive within 7-28 business days of shipment, depending on your destination.

Note:

• Shipping rates for remote countries will be calculated based on logistics and distance and displayed at checkout.

Customs, Duties and Taxes

• We cover all customs duties and fees for the USA, Germany, France, UK, Canada, Italy, Australia, Spain, Israel, Mexico, New Zealand, and Hong Kong.
• For the rest of the world:
  • We will try to minimize customs duties; however, if customs and import duties, fees, and taxes are incurred, they are the responsibility of the customer.
  • Customs authorities require us to indicate the value of your order directly on the package.
  • We are not responsible for undelivered packages if the recipient refuses to pay customs taxes and duties.

Delivery

• We are unable to refund or replace any packages that have been confirmed as delivered.
• Please ensure your delivery address is correct and secure; we cannot file a refund for orders not received due to an incorrect, incomplete, or insecure shipping address.
• Items marked undelivered due to an incorrect shipping address can only be reissued when they are received back and will incur a re-shipping fee.
• If your order information is incorrect, please contact us at MillicentStrong81568@outlook.com with your order number and correct information before the order ships out, and as soon as possible.
• We will try our best to deliver your order to your door; in rare cases, customers might need to pick it up from the local post office.
• Please note that we cannot issue a refund if customers refuse to collect the package from their local post office.
• We are unable to refund or replace any packages refused by the recipient.
• Packages won’t be returned to our warehouse since we ship from overseas. If you no longer need the purchased items, please email our customer service team at MillicentStrong81568@outlook.com to submit a return request.

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Contact Information:

• Trade Name: Neighborhood Transport Masters LIMITED
• Phone Number: 251-626-6515
• Email: MillicentStrong81568@outlook.comPhysical Address: 33 Church Way, BRAEMORE KW6 8YR, United Kingdom